Bright Byte’s client had acquired multiple disparate platforms as a result of rapid growth and multiple acquisitions. These platforms performed very similar functionality yet required development, database, and support services unique to each environment. This drove up costs, increased delivery time for new functionality, impacted customer service levels, and complicated the sales process.
The InVision Back Office Project was started to eliminate the client’s disparate legacy systems by unifying the sales, customer support, transaction processing, rating, billing, product development, and ERP systems into an enterprise-class platform. This new platform will provide internal and external accountability, business intelligence, key performance indicator reporting, and end-to-end audit compliant solutions to clients and employees.
The goals of the InVision BackOffice project are as follows:
Create a unified back office platform for
Customer Billing, Reporting, Reconciliation
Vendor, Merchant, Processor and Product (Master Data) management
Business Intelligence (OLAP-DW)
Unify business processes around the common back office platform
Minimize revenue leakage
Visibility into our financial performance
Improved client reporting, including client dashboards and ad hoc reporting
Near real-time availability of business intelligence data
Master Data Model based on best practice architectural patterns